Run Book: API Thumbnails Production HTTP 5XX responses count above threshold#

Severity Guide#

After confirming there is not a total outage, check if the increase of 5XX HTTP errors is related to a regular time where resources are expected to be constrained like a recent deployment, a data refresh, DB maintenance, etc. If the spike is related to one of these events and the alarms stabilizes in the short time then the severity is low.

If the issue is not related to known recurrent events and persists, the severity is critical. Check if dependent services –DB, Redis, Elasticsearch– are available to the API or if the problem is intrinsic to itself.

Historical false positives#

Nothing registered to date.